Shipments & Returns

Shipping

Shipping is charged as per the weight of your order and is calculated as you shop. For a detailed price please start adding items to your basket and it will update accordingly.

Please note: This is calculated using UK Mail first, and if you choose to use Royal Mail you can select this in the 'Cart' page.

Orders outside of the UK are not currently supported by our website, but can be handled on an individual basis by calling 01208 895291 or emailing sales@thebunkerwarehouse.co.uk

Once your order has been received, processed, payment has been completed and stock confirmed (this does not usually take more than an hour or two) your order will be packed and booked for collection by courier.

Depending on the service of your delivery it will then be delivered to you in the timescale specified on completion of your order.

If the consignment has a tracking number, this will be available in your orders page when you log in.

Returns Policy

If you need to return an item, you will need to complete an RMA request from your account section of our website. Once completed we will be notified and be able to process your return.

As a general rule, we can only accept returns within 14 days of the order date.

IMPORTANT - We are unable to accept goods returned that have been in homes where pet hair or cigarette smoke has been present. If in the event that goods have been returned and either of the above are present, your return will be immediately rejected and your goods returned to you.

To prevent this from happening, please take care on receipt of your goods and keep away from pet hair and cigarette smoke until you are happy with them.

We will also require any original packaging, and/or tags that may have come with the item so that it can be restocked.

With this said, we do not charge a re-stocking fee, so please take care of the goods until you are happy.